Paradigm is in the Facility Management Market since 2006. The Paradigm staff, distributed in Bangalore, Hyderabad, And Pune offers integrated services to people and buildings, and highly technological and innovative IOT solutions, tailored to the specific needs of every client.
The Paradigm investment in people and in technology makes its strength. Paradigm has a team of professional people with specific expertise in every industry and market, they coordinate different activities and face complex processes thanks to modern IT systems which support planning and monitoring.
Quality Assurance Process
Paradigm values its client relationships and recognizes the importance of having a well-defined plan in place from the outset. By conducting a thorough audit of the site and creating a transition plan, we ensure a smooth takeover process and establish clear expectations with the client.
Having a site manual, scope of work, and clearly defined processes and checklists helps streamline operations and minimize confusion and misunderstandings. Providing regular training to personnel’s helps in ensuring that everyone is on the same page and working towards the same goals. By taking a proactive approach to the transition process and working closely with our clients, we build strong relationships and establish a positive reputation as a reliable and trustworthy service provider. This lays the foundation for long-term success and growth for both you and us.
By understanding client requirements, exploring different solutions, and gathering feedback, Paradigm is able to provide services that meet their needs and exceed their expectations. Having a dedicated helpdesk or CRE is very critical, as they serve as the primary …
Having a dedicated helpdesk or CRE is very critical, as they serve as the primary point of contact for our clients and help ensure that their concerns are addressed in a timely and effective manner. Regularly circulating an online feedback form and conducting monthly Site Audits will provide valuable insights into customer satisfaction and help us identify areas for improvement.
Meeting with Portfolio Members and Clients on a regular basis to address any deviations in service commitments is also important in maintaining strong relationships and ensuring that our services remain relevant and effective over time.
A customer-focused approach is essential for building trust and loyalty with our clients. By taking the time to understand your needs and continuously seeking your feedback, we demonstrate a commitment to delivering high-quality services and creating a positive experience for you.
Paradigm places a high emphasis on managing its labor staff effectively. Training, motivation, and monitoring are key components of a successful labor management strategy, and by focusing on these areas, Paradigm ensures that our staff is equipped with the skills and knowledge they need to deliver high-quality services.
Maintaining transparency in our policies and salary components is also an important factor in building positive relationships with our staff and ensuring their satisfaction and motivation. By doing so, we foster a culture of trust and respect and avoid misunderstandings or disputes.
Having a positive reputation with government statutory bodies such as ESI, PF, and the labour department is very crucial for maintaining compliance and avoiding legal issues.
Overall, our approach to labour staff management is an important aspect of our business and plays a crucial role in ensuring the success and longevity of our services.
Firm’s Special & Unique Capabilities
Having a database of reliable supply and service vendors is a valuable resource for site managers, as it helps streamline the procurement process and ensure that all necessary requirements are met in a timely and efficient manner. Having In-house knowledge and expertise across all service categories is also a major advantage for our company…
Having In-house knowledge and expertise across all service categories is also a major advantage for our company, as it reduces the need for outside support and minimizes dependency on vendor expertise. This can help ensure that work is completed efficiently and effectively, even in the case of emergencies.
Overall, having a comprehensive database of supply and service vendors, combined with In-house expertise, is a strong strategy for managing complex operations and delivering high-quality services to our clients. It demonstrates a commitment to streamlining processes, reducing dependency on outside support, and maintaining control over the delivery of our services.
TAP allows us real-time monitoring of everyone’s productivity and effectiveness. As part of our green initiatives, a dashboard is given to the client to track all activities taking place on-site. This aids in continual evaluation, monitoring, and accountability while also reducing paperwork. Roadmap to automate (IOT) many facilities’ water & power consumption’s which will be very insightful in providing patterns, clarity, and control on usage and also help in expense management
- Transparent policy with Clients as well as Employees. Ensuring lowest employees attrition rate at 4% and lowest contracts losing rate(less than~1%)
- Continuous optimization steps (Manpower, electricity, water and consumables) undertaken to reduce CAM charges.
- Attendance through Face Recognition APP.
- Contractual agreement through SLA, and SOP’s
- Inhouse GATE & Complaint management APP at no extra cost.
Team Skills and Integration
It involves combining individual skills and talents to create a cohesive team that can collaborate, communicate, and work towards a shared objective.
Our performance is measured by objective indicators and guaranteed by SLA and incentive systems
Understanding client is our primary commitment
It has been an exhilarating journey working with Paradigm Integrated Facility Management Services for the last three years till date. Paradigm came into Adarsh Palace Apartments with a very clear mandate to onboard all the crew from an incumbent agency, standardize and enhance service levels, bring in statutory compliance, and elevate customer-satisfaction levels across all departments-housekeeping, electromechanical services, landscaping, back-office support across all departments, and overall estate management.
It has been indeed a good moment to share my thoughts on Paradigm Services at Purva Palm Beach apartments, which is vast & wide in terms of infrastructure, luxury, and comfort. Paradigm team has been doing very well since April 2021 and it’s been a great asset to our community in maintaining the entire apartment with a solid commitment to its core & consistent in maintaining the services Quality despite every given challenge. I would also like to appreciate the Leadership & Management stakeholder for driving this for so long.
There are some challenges with respect to unskilled staff deployment for house keeping services especially because of the higher demand in the commercial and corporate sector. This is a wide spread challenge based on our discussions with other vendors. Even in such circumstances, the Paradigm team continues to ensure that there is minimal or no loss of service to the residents at large. The quality of the service across the departments is great and they seek constant feedback from SSROWA and are constantly looking for improvements in terms of…
The housekeeping staff have consistently been very efficient in maintaining cleanliness and hygiene in and around the premises.The clubhouse management team have also been very effective in ensuring the rules and regulations of the clubhouse set forth by the association for the betterment of the society. PARADIGM Management team and the back office support have always been collaborative and supportive and are committed to ensure and deliver the quality service at all times. Wishing PARADIGM SERVICES a bright future ahead.
In our view Paradigm is well structured and has the background to do the facility management, with a good sense of integrity and professionalism. Like with all services, at times there may be some hiccups however, taking the larger picture, they have come out with flying colours. Hope we receive the same level of service in the future too without any incremental increase in financial burden.We wish them good luck and success in their business. Our special thanks to the operations team and those who work on the ground level.
I have worked with Paradigm Services on a variety of our complexes and are currently managing 7 properties of ours, all of which have been tremendously successful and provided the Company with many additional benefits. They are able to offer the personal touch often lost in today’s market place – an excellent business partner. Taking on Paradigm Services helped us streamline our operations, tighten budgets and provide a better solution in the overall management of our facilities services. They are easy to work with in partnership and provide….