Paradigm Integrated Facility Management Services

Key Strengths

Paradigm is in the Facility Management Market since 2006. The Paradigm staff, distributed in Bangalore, Hyderabad, And Pune offers integrated services to people and buildings, and highly technological and innovative IOT solutions, tailored to the specific needs of every client.

The Paradigm investment in people and in technology makes its strength. Paradigm has a team of professional people with specific expertise in every industry and market, they coordinate different activities and face complex processes thanks to modern IT systems which support planning and monitoring.


Quality Assurance Process

Paradigm values its client relationships and recognizes the importance of having a well-defined plan in place from the outset. By conducting a thorough audit of the site and creating a transition plan, we ensure a smooth takeover process and establish clear expectations with the client.

Having a site manual, scope of work, and clearly defined processes and checklists helps streamline operations and minimize confusion and misunderstandings. Providing regular training to personnel’s helps in ensuring that everyone is on the same page and working towards the same goals. By taking a proactive approach to the transition process and working closely with our clients, we build strong relationships and establish a positive reputation as a reliable and trustworthy service provider. This lays the foundation for long-term success and growth for both you and us.


Customer Relation

By understanding client requirements, exploring different solutions, and gathering feedback, Paradigm is able to provide services that meet their needs and exceed their expectations. Having a dedicated helpdesk or CRE is very critical, as they serve as the primary …

Having a dedicated helpdesk or CRE is very critical, as they serve as the primary point of contact for our clients and help ensure that their concerns are addressed in a timely and effective manner. Regularly circulating an online feedback form and conducting monthly Site Audits will provide valuable insights into customer satisfaction and help us identify areas for improvement.

Meeting with Portfolio Members and Clients on a regular basis to address any deviations in service commitments is also important in maintaining strong relationships and ensuring that our services remain relevant and effective over time.

A customer-focused approach is essential for building trust and loyalty with our clients. By taking the time to understand your needs and continuously seeking your feedback, we demonstrate a commitment to delivering high-quality services and creating a positive experience for you.

Three male engineers stacking hands and celebrating success at factory

Labour Relations

Paradigm places a high emphasis on managing its labor staff effectively. Training, motivation, and monitoring are key components of a successful labor management strategy, and by focusing on these areas, Paradigm ensures that our staff is equipped with the skills and knowledge they need to deliver high-quality services.

Maintaining transparency in our policies and salary components is also an important factor in building positive relationships with our staff and ensuring their satisfaction and motivation. By doing so, we foster a culture of trust and respect and avoid misunderstandings or disputes. Having a positive reputation with government statutory bodies such as ESI, PF, and the labour department is very crucial for maintaining compliance and avoiding legal issues.

Overall, our approach to labour staff management is an important aspect of our business and plays a crucial role in ensuring the success and longevity of our services.


Firm’s Special & Unique Capabilities

Having a database of reliable supply and service vendors is a valuable resource for site managers, as it helps streamline the procurement process and ensure that all necessary requirements are met in a timely and efficient manner. Having In-house knowledge and expertise across all service categories is also a major advantage for our company…

Having In-house knowledge and expertise across all service categories is also a major advantage for our company, as it reduces the need for outside support and minimizes dependency on vendor expertise. This can help ensure that work is completed efficiently and effectively, even in the case of emergencies.

Overall, having a comprehensive database of supply and service vendors, combined with In-house expertise, is a strong strategy for managing complex operations and delivering high-quality services to our clients. It demonstrates a commitment to streamlining processes, reducing dependency on outside support, and maintaining control over the delivery of our services.


TAP allows us real-time monitoring of everyone’s productivity and effectiveness. As part of our green initiatives, a dashboard is given to the client to track all activities taking place on-site. This aids in continual evaluation, monitoring, and accountability while also reducing paperwork. Roadmap to automate (IOT) many facilities’ water & power consumption’s which will be very insightful in providing patterns, clarity, and control on usage and also help in expense management

  • Transparent policy with Clients as well as Employees. Ensuring lowest employees attrition rate at 4% and lowest contracts losing rate(less than~1%)
  • Continuous optimization steps (Manpower, electricity, water and consumables) undertaken to reduce CAM charges.
  • Attendance through Face Recognition APP.
  • Contractual agreement through SLA, and SOP’s
  • Inhouse GATE & Complaint management APP at no extra cost.

Team Skills and Integration

It involves combining individual skills and talents to create a cohesive team that can collaborate, communicate, and work towards a shared objective.


Guaranteed Performance

Our performance is measured by objective indicators and guaranteed by SLA and incentive systems


Understanding client is our primary commitment

    Our Clients

    The great work we do